Norton Shopping Guarantee
Norton Shopping Guarantee with Package Protection Terms & Conditions & Benefit Overview
Included Protections
Package Protection
Coverage for shipments that are lost, damaged, or stolen. Norton will assist in processing a resolution or product refund for any protected shipment.Purchase Guarantee
Ensures you receive the product or service exactly as described, with protection and issue resolution available up to $1,000.Lowest Price Guarantee
If the price of your purchased item decreases within 30 days, Norton will refund the difference—up to $100.Identity Theft Protection
Provides access to identity recovery services and reimbursement of up to $10,000 if your identity is compromised.Account Registration Required
You must register your Norton Shopping Guarantee account to manage your covered purchases and access your benefits.Registration link: https://my.nortonshoppingguarantee.com/Registration/Shopper
How to Submit a Claim
Log In
Access your Norton Shopping Guarantee shopper dashboard. Eligible purchases will appear on your homepage.Start Your Claim
You may initiate claims for Purchase Guarantee, Lowest Price Guarantee, or Identity Theft Protection. Claims can be started within the eligible time window and typically take 10 minutes or less.Claim Assistance:
https://norton.buysafe.com/for-shoppers/Terms & Conditions
Non-Refundable Fees
Fees for Norton Shopping Guarantee with Package Protection are non-refundable under most circumstances.Refund Conditions
Before Order Fulfillment
A refund may be available if the order is canceled before the merchant ships it. Requests must be submitted directly to Norton at: CustomerSupport@nortonshoppingguarantee.comAfter Order Fulfillment
Once the order has been shipped, Norton Shopping Guarantee and Package Protection fees become non-refundable.For more information or detailed assistance, please visit: https://norton.buysafe.com/for-shoppers/